The Art of Delegating Ė donít take the monkey!

Mr. B's Recommendation

"What we ought to do is to get our own answers, for each element of the Corporate Management Improvement Program, to the following five questions:"
  1. What are we aiming for, and why?
  2. Who's involved, and how?
  3. Who decides what, and when?
  4. Who depends on whom and for what?
  5. Who judges results; and by what standards?
Mister B surprised me even more. Thus far I hadn't had to dodge a single monkey. I let him continue. †

"The critical question is No. 1, because you can't answer No. 5 without it. Without a clear-cut and comprehensive answer to No. 5 you can't put any teeth into Nos. 2, 3, and 4. That's what's the matter with the Corporate Management Improvement Program in all our divisions across the country. The manual's answers to No. 1 for each element of the program are so general that no performance measures can be found. So most of the material in the program manual is devoted to answering questions 2, 3, and 4, which in effect are concerned with what to do and how to do it. But with no measurement of results on an individual basis, none of our line managers feels the monkey on his back. Like the old saying, 'What is everyone's responsibility is no one's responsibility."

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